Policies

Thank you for choosing TRUE BROWS for an amazing Permanent Makeup experience! At TRUE BROWS, I put in my best efforts to make you feel beautiful through my services. In order for your appointment to be reserved, you must send a non-refundable, with no exceptions, deposit that will be counted towards your total amount. You must also read and sign the attached consent forms at least 48 hours before your appointment in order to continue.

Please read ALL of the policies below before continuing with your appointment.

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I will be going on maternity leave in a few weeks and will not be taking appointments for a few months. Book your appointments during the Winter Special for a fabulous promotion! Stay tuned for my return, I will come back with more surprises!

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ALL APPOINTMENTS WILL BE BY REQUEST ONLY DURING THIS TIME

LOCATION: 517 Maple Ave W. Vienna, VA 22180. True Brows is inside of HAIR BY DV in Village Green shopping center between Maple Ave W and Nutley St. Plenty of parking.

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PAYMENT: Deposit payments may be on Debit/Credit card online. Payments on day of service may be through Apple Pay, Credit/Debit card, or cash. NO personal checks accepted. 

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DEPOSIT: All Semi-Permanent Brow Treatments require a $75 - NON-REFUNDABLE AND NON-TRANSFERABLE deposit.

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Any other service requires a $15 - NON-REFUNDABLE AND NON-TRANSFERABLE deposit.

Must be sent within 24 hours of making the appointment.

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REMAINING TOTAL: The remaining total will be collected the day of service. Does include touchup.

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CANDIDATES: If you wish to have a semi-permanent makeup treatment, be sure to be a candidate prior sending your deposit. "Are you a candidate?" listing may be found on my Instagram or Facebook @truebrowsdmv.

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LATE POLICY: There will be a 15 minute grace period. After 15 minutes, an extra $20 will be added to your total. After 25 minutes your appointment may be rescheduled or canceled. NO EXCEPTIONS. If you are running late, please contact TRUE BROWS before your appointment.

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PHOTOGRAPHS: You must send an unfiltered photo of your eyebrows with enough lighting prior to your visit, specially if you have previous work. Fail to do so, it may effect your appointment. Photos may be sent through email (truebrowspmu@gmail.com) or via text 571-762-1326.

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NO SHOWS/ LAST MINUTE CANCELATION: If you fail to show up or cancel ahead of time, please keep in mind that the deposit is NON-REFUNDABLE. You may reschedule one time or you may be at risk to lose your deposit.

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SAFETY: Everyone is recommended to wear a face mask but not required. If fully vaccinated, you may remove your mask at the beginning of your session.

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GUESTS: Due to limited space and safety of staff and client, extra guests may not be allowed in the suite. Please leave children at home.

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REFUNDS: There will be no refunds. Any issues please contact TRUE BROWS through text 571-762-1326.

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DISCOUNTS: All TRUE BROWS promotions will not be included in the deposits and are limited offer. 

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TOUCH-UPS: Touch-ups must be 6-8 weeks from initial appointment. They are $150 the day of appointment. Not included in service price. If you are a no-show, rescheduled, or canceled your touch-up appointment, you have until 10 weeks to be considered for touch-up from initial session. After 10 weeks, 50% of service will be charged. More than that, you may be charged full price. Touch-ups are are highly recommended to reach optimal results.

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CONSENT FORMS: All required forms are due at least 48 hours prior your appointment. If not signed by then, it may affect your appointment. Please read carefully and contact TRUE BROWS of any questions.

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MAKEUP: Due to the process of any brow service, please no heavy face makeup as it will be wiped off during the treatment. Lash extensions and/or lash strips are preferred for the before/after photos but not required.

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All Makeup Sessions appointments are by consultation ONLY. Pricing will be determined during consultation. For all events, we advice you to bring own lip liner, lipstick, and/or lip gloss.